Dear customers, in the face of growing concerns about the spread of COVID-19 through Europe, we would like to inform you that your long-term partner „Equinox Europe“, JSC continues to work consistently to help you during this difficult time. We are closely following the guidelines of government and health authorities, therefore we would like to inform you that most of our specialists work remotely, but all your needs are carried out in a regular working mode.
We would like to ensure you that even through this challenging time our customer support service center continues working around the clock and is still available 24/7, response times to the problems occurred or your requests remain the same. We are doing our best to solve the problem remotely, you can reach our team by phone, e-mail, via Skype, Microsoft Teams or other possible communication means. If problem cannot be resolved remotely, we will send necessary spare parts to the site of your system and will properly instruct your personnel how to fix the problem step-by-step in order to ensure that the problem is eliminated. The terms of supply and production of spare parts remain unchanged, and we currently have sufficient amount of spare parts in stock.
For customers, who are currently experiencing a significant increase in orders to be processed, we are ready to remotely make necessary changes to warehouse management system, install additional modules or functionality that will allow you to rearrange your warehouse processes in the most efficient way and fully utilize all possibilities to speed up the processing of operations and to increase warehouse throughput. We will give priority to customers, who are currently supplying people with essential goods.
Please feel free to contact our team if you have any questions, comments or concerns.
We wish you to remain optimistic and, most importantly, healthy through this difficult time!
With kind regards,